Free UK mainland delivery on orders over £250 | Can't find what you want or out of stock? Give us a call on 0131 516 7561

Sales & Returns Policy

Thank you for choosing to shop online at Loud & Clear (Edinburgh) Ltd.

Please note the following details when shopping with us or requesting a refund

Sales & Orders

  • Your payment method will only be charged when we are ready to ship your goods
  • If we have any stock supply issues we will not charge your payment method
  • Free shipping for orders over £250 (over £100 for vinyl) is to the UK mainland only
  • Sales to the EU and Rest of World will be calculated exclusive of UK VAT, but payment of import duties may be required when the goods arrive in your country
  • We require a 20% deposit before special ordering any items from the manufacturer

Returns & Refunds

  • Once you receive your item you have 14 days to return it to us in the condition supplied. If this item was new and sealed it must be returned in this condition
  • Any new items returned but not in sealed original packaging will be subject to a re-stocking charge equivalent  to 15% of the value of the goods (excluding postage)
  • All goods supplied faulty and returned within 30 days will be refunded in full. The fault must be notified within 14 days of receiving the goods
  • All refunds will be issued within 30 days of return and refund will be issued using the same method as payment. The refund will not include the cost of outward or return shipment unless the goods are faulty in which case we will also refund the outward shipment cost
  • We will also adhere to all refund and exchange requirements in line with United Kingdom Government guidelines. For more information please use this link
  • The physical address for returns is Loud & Clear, 94 Commercial Street, Edinburgh, EH6 6LX. Tel 0131 516 7561
  • All requests for return must be sent by email to and must include your order number
    These terms & conditions do not affect your statutory rights. Please contact us if you have any specific questions before completing your order.